Service dog advocacy

Masked person lies in hospital bed with electrodes and wires on their head. Black and white service dog wearing a red bandana sits next to handler, looking on.

The world’s far from perfect—but a little help can make a big difference!


Related resources

Elsewhere, we have resources to help with lawmaking (for both lawmakers and their constituents). Details about PSDP’s organization/coalition-based advocacy actions are in our USAUSA section. If you’re not sure what your advocacy options are, select from a menu of options in our Easy advocacy how-to.


Service dog advocacy campaigns


Outside in the sun against a beige rough stone wall, a group of 13 people, 9 service dogs, and two wheelchairs faces the camera.

Support solidarity in the service dog community, not special carve-outs

February 1, 2024–present

Service dog teams have to fill out forms to fly, but there are serious problems with them being able to independently access and complete the forms. The National Federation of the Blind (NFB) filed a petition highlighting this problem. Instead of trying to fix the problem for all service dog teams, NFB asked for a special exemption from the form only for blind guide dog users.

How to help…

We believe there are better options and the US Department of Transportation should not discriminate based on disability type. If you want to have your say, you can submit a comment (we don’t know when comments might close). You can read our two-page comment if you want more background.


In an illusion museum setting, two service dog teams lie on a building in a way that makes it look like they're defying gravity.

DOT updates service animal flying form

November 13, 2023–January 12, 2024

Federal forms need a control number from OMB to be valid, and the numbers expire. In getting a new control number, the US Department of Transportation (DOT) is making minor revisions to the service animal flying form. We submitted a two-page comment on this, letting DOT know about our broader concerns as well.


Three service dog teams in and around a large, open stainless steel box with astroturf. One handler gives a smiling thumb up at the camera as her small dog poops in the relief area.

Rail relief areas, part 2

December 23, 2023–January 5, 2024

Service dog teams sometimes need platform relief areas to ride the rails. The US Department of Transportation is looking into accessibility at transportation facilities, so now is the time to press for this.

How to help…

Read our page on rail relief areas to learn more. Then submit your comment by January 5, 2024.

.image of PSDP's section 504 NPRM comment, linked to the accessible PDF

Support bringing federal facilities in line with ADA service animal regulations

September 14–November 13, 2023

The most popular service animal regulations under the Americans with Disabilities Act (ADA) only apply directly to places of public accommodation and state & local governments. This doesn’t always cover places that receive federal funding—like VA hospitals—but section 504 of the Rehab Act covers them. While courts have interpreted section 504 just like the ADA when it comes to service animals, this is not as clear as having the same regulations under section 504 and problems have resulted.

The Department of Health and Human Services (HHS) wants to update the 504 non-discrimination regulations for many reasons. One is to import the ADA Title II service animal regulations for clarity. It is very unlikely HHS would want to depart from this plan, and we support HHS’s plan in our comment. Support from individuals and other organizations would be helpful so HHS is not deterred.

How to help…

Go to the link below and submit a comment by clicking on the green box on the right that says “SUBMIT A FORMAL COMMENT”. If you want to keep it simple, you can say something like:

I support section 504 having the same service animal regulations as Title II of the ADA.

The proposed regulation covers a variety of disability non-discrimination topics and is very long. If you want to read just the parts about service animals, we recommend using the search term “animal”.


Three service dog teams of various ages and breeds, two of them in wheelchairs, smile joyfully for a picture on a boardwalk with boat masts and buildings in the background and "love locks" on the short rail fencing just behind them.

Stop a harmful Canadian service dog standard (again!)

May 16–July 15, 2022

Once again, we have to fight just to maintain our existing rights. This time, a different group (the Human Research Standards Organization) is trying to create a detailed service dog standard that would harm the disability community overall.

We need your support to convince them this is a bad idea by July 15th. Fortunately, it’s pretty easy!

How to help…

Go to the link just below and enter your name and email address (no need to be in Canada). Then just comment under “General Comments” toward the bottom; select “I would like to comment” to get a text box. You can paste our resourceful message that’s under the link, and/or share a personal story—these additions really help!

If you need a version of the draft that’s more accessible for screenreaders, contact us and we’ll send you what a group of guide dog users put together.

Message for you to paste:

Please do not harm our disability community by creating a service animal standard. Consult the resources Psychiatric Service Dog Partners has provided you to help you understand this.

Thank you.


Video: Service dog standards undermine their own goals (November 29, 2021)


Stop proposal for exclusive program trainer access in Michigan

September 24, 2021

When one state passes a bad service dog law, others easily follow. We need to stop Michigan lawmakers from backing a bill (HB 4256) that only gives service dog in training (SDIT) access to trainers from ADI- and IGDF-accredited programs. This cuts off most SDIT teams from the access they need to create well-behaved service dogs, and the proposed documentation requirements will only craft more hazards for service dog teams through misguided access challenges.

How to help…

Michigan state legislators say they count the supporters and opponents on issues, so we need you to raise your voice to be counted. Fortunately, it’s easy!

Send a single email to the list of addresses below with the message below them. Bonus points for contacting state senator number one and state senator number two, who have contact forms but unlisted email addresses.,,,,,,,,,,,,,,,,,,,,,,

Subject: Service dogs in training; HB 4256 and any related bill(s)

Michigan legislator:

I support PSDP’s call to seriously revise HB 4256 and any related bill. In order to create well-behaved service dogs, *all* their trainers must have access in public places, not just a privileged few. Documentation requirements are an especially big problem, since they do not stop fraud but do make things harder on disabled people and the employees who feel they must accept bad behavior from pass-holders.

Please follow PSDP’s recommendations and prioritize disabled people in disability rights bills. Our rights and empowerment matter more than the preferences and exclusive access of the largest businesses in the industry.


Oppose the ISO/ANSI international service dog standard

February 11–26, 2021

There’s a proposal for a detailed engineering-type standard for service dog providers and users, through the International Organization for Standardization (ISO). Ignoring disability rights, the stated intent is to force compliance with this one-size-fits-some standard. It would severely reduce the number of disabled people able to use service dogs and harm service dog users’ right to move freely in public.

We think that’s a bad idea (so does USAUSA, seeking sign-on support from organizations). We explain why it’s so bad in our PSDP ANSI comment. ANSI is the US member organization of ISO that is coordinating the US response. The different member organizations will vote on whether to go through with the Netherlands proposal around the world, based on everyone’s input.

How to help…

By close of business on February 26, 2021, email your comment to Steven Cornish, ANSI senior director of international policy and strategy, at . You can (1) say that you support PSDP’s ANSI comment if you do, (2) take the sample comment below and modify it if you’d like to, or (3) write anything you can on your own to let ANSI know the ISO standard is a bad idea.

Here’s a sample comment:

Subject: ISO assistance dog standard—protect disability rights instead

Mr. Cornish:

The proposed international standard for assistance dogs must be voted down. The ISO proposal admits it is intended to force service dog providers and service dog users to comply with a suffocating set of rules. This forced compliance may help accrediting agencies, but it ignores the point of service dogs.

ANSI and ISO must prioritize access for people with disabilities, rather than making things harder on them by limiting the supply of program service dogs and making owner-trained service dogs practically extinct. The proposal also ignores disability rights by treating people with disabilities as needing approval to simply get around in the world.

Disabled people are already marginalized. Setting up more barriers, reducing human rights, and limiting access for disabled people is the opposite of justice.

If it is not voted down, the direction of the standard development must fundamentally change, putting service dog teams and public behavior front and center. In anything like its current form, it would do more harm than good.

Certification, registration, and ID cards should definitely not be required. They are not a guarantee of good behavior, but business employees actually treat them as free passes to misbehave. Just as important, it is unethical to require people with disabilities to show documentation to be able to access spaces others can access without being challenged.

Finally, if there has to be an ISO standard, please include service miniature horses. For religious reasons, allergy considerations, sturdiness, and due to their long lives, they make the best (and sometimes only!) choice as a service animal for some people.

Update, March 5, 2021: Initial success—ANSI released a draft letter in our favor. The ANSI draft letter expresses detailed and unequivocal disapproval of the proposed ISO/international assistance dog standard. In a sign of our success, much of the language and the ideas in their draft are lifted directly from our comment.

Whether we are ultimately successful also depends on how the other countries’ standards bodies vote. That’s why our coalition group, USAUSA, wrote to 163 of the countries’ organizations to let them know why the proposal is a bad idea. The individual support from our community should combine with the international support from PSDP and 17 other organizations to make a big impact. Thank you so much!


first page of service dog reporting guide

Encourage good reporting

December 3, 2020

We have a great new service dog reporting guide on our page for reporters. It won’t help if media professionals and amateurs don’t know about it!

How to help…

Spread the word to all the media sources you can. It’s best to start with social media and to contact those news sources you’re already familiar with. If you’re able to, you can then branch out to more media companies and organizations.

When you contact a media place (or individual reporter, or blogger), all you need to do is share the link through a friendly message, like the one below. Feel free to personalize it or not—you can do this!

Subject: New best practices guide for covering service dogs

I’m a news consumer who would love to see good reporting on service dogs. Please check out this reporting guide from service dog experts (and share the link with others). It can really help you create responsible stories on a topic people love to hear about!

This is a great organization (Psychiatric Service Dog Partners) to get in touch with if you want any more info or interview contacts.


New flying laws announced

December 2, 2020

The United States Department of Transportation (DOT) announced its new rule on air travel with service dogs. The new air travel regulations will take effect 30 days from the date of publication in the Federal Register, which will be by early 2021. We highlight the updates here and then briefly discuss meaningful points.

• Airlines will no longer be required to grant access to people with ESAs

• Airlines will no longer be allowed to treat psychiatric service dog users differently than other types of service dog users

• Airlines will no longer have to allow non-dog species as service animals (service miniature horses will no longer have to be accommodated)

• Airlines will not be allowed to have breed restrictions for service dogs

• Airlines will only be allowed to require DOT’s flying form(s) of service dog users—airlines will not be able to require their own extra or different forms, nor can they add any extra requirements not specified by DOT.  The main planned form is on page 62 of DOT’s final rule document.

• Airlines will be allowed to require service dog users to fill out DOT’s flying form(s) at least 48 hours in advance if the ticket is purchased before then, but the form(s) are completed by the passenger so there is no third-party documentation (service dog users won’t have to pay extra money or appointment time to fly)

• DOT’s main flying form has space where the service dog’s training, behavior, and health/rabies vaccination information is supposed to be recorded by the service dog user (it’s unclear how airlines would handle veterinarian-advised vaccine avoidance based on individualized factors)

• For 8+ hour flights, the basic idea will be the same as before with airlines being able to require animal-relief-related verification, but there is now a DOT form to standardize it (this and the main form will be the only two forms allowed for service animal travel)

• Airlines will not be allowed to require service dog users to check in early or in person (no special “observation” time or area, can check in online)

• Users of large service dogs may have more difficulty being accommodated due to DOT’s language around “encroaching” on others’ legroom (this language gives leeway that may vary widely in practice)

• Airlines will be allowed to require that service dog handlers control their dogs via tethering (leashing/harnessing) at all times, regardless of disability-related needs

• Airlines will be allowed to restrict the number of service animals per passenger to no more than two

For over a decade, the psychiatric service dog community has been protesting the discrimination of DOT’s ACAA regulations that targeted service animal users with mental health disabilities. Not only do we have a clear victory with the new regulations, but we have an admission from DOT that the discrimination is unjustified:

The Department’s proposed definition of a service animal sought to ensure that individuals with mental and psychiatric disabilities who rely on psychiatric service animals would be treated the same as individuals with physical disabilities who rely on task-trained service animals. The Department’s proposal was based on the fact that there is no valid basis for allowing airlines to treat certain tasked-trained service animals differently from other task-trained animals. (24)

Airlines can no longer require a psychiatric service dog user to check in earlier than others or to have a healthcare professional vouch for them.

Compared to what DOT proposed, the main flying form is a marked improvement. The most significant upgrade is that service dog users will not be required to get permission from outsiders in order to fly—they can fill out the form themselves.

DOT was also stopped from letting airlines require a physical check-in for “observation”. This proposal had angered and worried many in the community.

DOT specifically cited PSDP over a dozen times and we remain in communication with these officials through our membership on a DOT committee. We know that our efforts, and our community’s efforts, have been a powerful force in the victories we’ve secured.

These victories, sadly, are tainted by the exclusion of service miniature horses. We argued forcefully for their users’ accommodation and we believe DOT did not employ the best reasoning in departing from the typical ADA treatment of the species. We strongly advise airlines to respect this portion of the disability community and enact policies that allow them to fly just as other service animal teams do.


Horizontally oriented cover page with green PSDP logo, photo of three service dog handlers in airport lobby with Wright Brothers airplane overhead, and text: "The rights are in the details, PSDP's ACAA NPRM comment, March 2020".

Flying law update (ACAA NPRM)

January 22–April 6, 2020

Quick version—Support PSDP’s fight to fix the flying laws by commenting through the link below:

After years of struggle against the biggest law-based discrimination toward service animal users in the US, we have our best chance to push for reasonable and just flying laws. Since before PSDP formed in 2012, our volunteers have dreamed of the changes we could see from the Notice of Proposed Rulemaking (NPRM) that’s out now from the US Department of Transportation (DOT).

PSDP toiled to develop and distill the expertise in our NPRM comment. We try to represent the best of positions—and we hope you think we’re successful.

Our comment and documents related to this Air Carrier Access Act (ACAA) regulation update are linked below. After these, we let you know how you can help. We can’t urge you strongly enough to get involved!


PSDP ACAA NPRM Comment March 2020 (17 MB)

For screenreader users: PSDP ACAA NPRM Comment March 2020 text only

Handbook: Service animal recommendations recent history May 2019 (33 MB)

Federal Register NPRM entry from DOT February 5, 2020


How to help…

A quick comment to DOT is better than no comment if you can’t handle more. Click below, then “Comment Now!” by April 6, 2020.

It is so important that DOT officials understand why they should update the flying laws in the ways they should—whether you agree with PSDP’s positions or not. You may not have the time to read our arguments or look at our extensive data, but we sincerely hope you can take the time to read our comment’s section headings below so you at least have an overview.

Let DOT know how you think things should be, why, and what you think of our arguments. If you can, personalize your comment with info about why flying access matters to you, but include some version of this message:

DOT must prioritize access for people with disabilities. I support the expertise, data, and reasoning in PSDP’s comment.


Our comment’s section headings:

§1. Service animals include dogs, but miniature horses should have exceptional access
§2. Breed or type restrictions would unduly harm disabled people
§3. It’s appropriate to take practical measures for emotional support animal users
§4. Psychiatric service animal users should never face special discrimination
§5. Large service animals—a smaller problem than you think
§6. Number of service animals per passenger is approximately correct
§7. Control of service animals
§7.a. The tethering and related language should be tightened
§7.b. Alternate handlers needn’t be a “safety assistant”
§7.c. ESAs should be in pet carriers, if given access
§8. Uniform first-party documentation can educate, third-party is a pointless burden
§8.a. Documentation uniformity and submission, transferability, storage, security and privacy, and linked assistance
§8.a.i. Documentation must be uniform and variously submittable
§8.a.ii. Documentation must be transferable among airlines to reduce burdens
§8.a.iii. Documentation storage should be an option to reduce burdens
§8.a.iv. Disabled people deserve documentation security and privacy
§8.a.v. Documentation-linked assistance must be optional
§8.b. An enhanced behavior attestation can educate
§8.c. No good reason to violate rights with third-party (veterinarian) documentation
§8.c.i. If we restrict disability rights with health and safety precautions, they must be effective, meet real needs, and not overburden
§8.c.ii. The vet form is an ineffective and inappropriate way to reduce service dog aggression
§8.c.iii. No need for the vet form to reduce the spread of ill health
§8.c.iv. DOT’s cost analysis in a vacuum ignores our actual survey data showing extreme burdens
§8.c.v. We must not pretend IDs would help or that fraud could ever reach zero
§ The ineffective, unnecessary, and burden-based approach must change
§8.d. If early and lobby check-in were allowed, the language needs much more caution to reduce harassment
§9. Disabled passengers booking codeshare flights deserve accommodation clarity
§10. Conclusion


A short-haired woman in purple and a black and gray Standard Poodle service dog sit at a bench on a train platform and look to the right at a train that says "Amtrak California" on the side.

Rail relief areas

March 3–July 14, 2020

Service dog teams sometimes need platform relief areas to ride the rails. The US Access Board is revising train-related accessibility guidelines, so now is the time to press for this.

How to help…

Read our page on rail relief areas to learn more. Then submit your comment by July 14, 2020. The deadline was extended two months from May 14.


Yellow graphic with woman and small service dog in background, PSDP logo and "Behavior, not belongings". Text: Don't play service dog police and harass disabled people • You can’t see an invisible disability
 • Service dogs come in all sizes and breeds
 • No special labels, vests, or IDs are required for service dogs • Encouraging suspicion makes outings harder for all service dog teams
 • Needing help with training or etiquette doesn’t deserve bullying • Service dogs have to behave—but not like robots
 • A service dog team can have a bad day or need help
 • Harmful or very disruptive behavior deserves removal, whether it’s a service dog or not

Don’t play service dog police and harass disabled people

February 2, 2020: It’s common to have misunderstandings about disability and service dogs—and news stories rarely help! Unfortunately, some of us deputize ourselves as the “service dog police”, attacking others because we don’t believe they have a disability or that their dog is a service dog. This can be a dangerous form of ableism that harms access for all.

Businesses should follow the law and have disruptive or threatening dogs removed. But we should not rely on a narrow view of what a service dog team looks or acts like to harass people who could already be struggling just to get out in the world.

PSDP’s Dr. Veronica Morris explains more about this, and about the harms of the “fraud is everywhere” narrative, in her personal blog post, “Fake” service dog focus.

How to help…

Below you can download our graphic. Share it on social media and possibly link to Dr. V’s article, email it to your friends and family, and talk with people about how harmful this sort of thing is. If you have a personal story about how the suspicion of the “service dog police” affects you, that’s even more powerful. This is meant to get people thinking and talking, not to cover everything on the topic!

Click here to download the service dog police graphic

When you share, you can mention the talking points on the graphic. An image description is below to make it easier to include blind and low-vision folks using screenreaders:

Yellow graphic with woman and small service dog in background, PSDP logo and “Behavior, not belongings”. Text: Don’t play service dog police and harass disabled people • You can’t see an invisible disability
 • Service dogs come in all sizes and breeds
 • No special labels, vests, or IDs are required for service dogs • Encouraging suspicion makes outings harder for all service dog teams
 • Needing help with training or etiquette doesn’t deserve bullying • Service dogs have to behave—but not like robots
 • A service dog team can have a bad day or need help
 • Harmful or very disruptive behavior deserves removal, whether it’s a service dog or not


A bright green graphic with black text, with a picture in the background of a golden retriever in a service dog vest on its hind legs tapping a woman's outstretched hands as she leans down. A logo for Psychiatric Service Dog Partners appears in the upper right corner. The text reads: Service dog IDs are the wrong answer (use non-ID law cards instead!) • Employees give the next disabled service dog user a hard time when the one before used an ID • Has no legal meaning in the US (no recognized registry/certification) • Forcing disability-related paperwork for normal access violates human rights • Employees often treat service dog documentation as a free pass for bad behavior • Service dog or not, dogs should be removed if they are aggressive or persist with bad behavior Behavior, not belongings

Service dog IDs are the wrong answer—and AKC’s Service Dog Pass is one example

December 22, 2019: The graphic above sums up why—somewhat surprisingly—service dog IDs/registries/certifications are actually bad for people with disabilities. The American Kennel Club (AKC) knows about pet dogs and doesn’t seem to be aware of disability rights concerns, in spite of our previous efforts. AKC is now pushing forward with a “Service Dog Pass”.

How to help…

On our AKC Service Dog Pass page, you can download our graphic to spread the word about the pitfalls of using IDs. You can also find more targeted ways you can apply pressure against the use of AKC’s forthcoming registry/certification program.


PSDP is staying in touch with DOT and other advocates in Washington, DC

December 2, 2019: These are exciting times for service dog advocates. Read the latest updates from our November 25th meeting with DOT.


Should we hate online service dog certification?

November 25, 2019–present: PSDP’s Brad Morris helps readers step back and consider our values when we think about what restrictions there should be against service dog documentation sites. Do you agree?

How to help…

PSDP is currently working with officials at federal agencies to get a handle on their planned approach in this legal area. When we’re able to create an opportunity for community input, we’ll put the details on this page. If you read Brad’s article linked in the title above and have input you really want to share now, please contact us!


Fair treatment of owner-training: Medicaid benefit (Wisconsin)

June 21–July 1, 2019: Many states apply to use federal dollars in different ways to economize their spending or improve outcomes for people on Medicaid. More than one state has done this by applying to use funds toward service dogs—but only from programs. Wisconsin plans to continue this trend and is inviting comments.

We think owner-trainers at least deserve a shot at those same funds, if their plan stands up to the same fair scrutiny as those getting dogs from programs. We need to get our foot in the door to convince more states, and our comment from when this was up for public review five years ago didn’t do the job. We could use your support this time!

How to help…

By July 1st:

• Email

• Subject (required): Family Care 1915(c) Waiver Renewal

• Possible message (personal details welcome):

I support the fair and reasoned treatment of service dog users, whether the dog is owner-trained or from a program. Please listen to PSDP when it comes to equal funding consideration for the Medicaid waiver benefit.


Graphic with text. Text: "How is airport access with a service animal or ESA? Tell us what you want airport operators to know in a brief survey. We're telling them in July of 2019." Black and white picture: In an airport, a man in a tie stands facing two women with small service dogs. The woman on the left shakes the man's hand as her service dog sits and looks up toward the man.

USAUSA assistance animal airport accessibility survey

June 6–July 10, 2019: PSDP and our allies through the USAUSA coalition have been invited by FAA officials to give a presentation to airport operators. We plan to represent community sentiments related to airport accessibility, so we’d like your feedback to make sure we’re aware of any current issues, positive or negative.

How to help…

Please take the survey on the USAUSA page before July 10th and share the link so we can be confident we’re accurately capturing any trends.

Update, July 15, 2019: USAUSA has now published the “Assistance animal airport accessibility survey report” and will preview it to airport operators at a July conference in the DC area.


Video: Service animal advocacy update/speech to USDOT (June 3, 2019)


Video: Service dog info for veterans and first responders (May 27, 2019)


Graphic with text. Black and white picture: Two women with small, heeling service dogs walk through an expansive area in an airport with their backs to the camera. A USAUSA logo with a paw print is in the upper right. Text: "Tried flying with a service animal or ESA? Help us take your air travel concerns to the government. Your 1-question survey feedback will head to DC in mid-May of 2019.

USAUSA service animal air travel 1-question survey and compilation handbook

April 29–May 26, 2019: PSDP and our allies through the USAUSA coalition have been invited to a meeting with US Department of Transportation (DOT) officials. We plan to represent community concerns related to air travel, so we’d like your feedback to make sure we’re up to date with the issues arising from airlines making up their own rules in recent years.

How to help…

Please take the survey on the USAUSA page before May 7th and share the link so we can show DOT our concerns are serious and widespread.

Update, May 13, 2019: Survey responses are available as chapter 6 in USAUSA’s new 358-page compilation handbook, “The path to responsible air travel governance: A recent history of service animal recommendations“. Thank you to everyone who responded.

Anyone who wants to help get this information to USDOT officials in a DC meeting can contribute to PSDP’s Facebook fundraiser or donate here.


Canada transportation law comment

March 20–April 8, 2019: In 2017, our USAUSA coalition commented on the preliminary Canadian Transportation Agency (CTA) plan to update their transportation regulations, which directly affect service dog users who live in or may visit Canada. Then in 2019, CTA issued a new proposal for what the law will be. It has serious deficiencies. When we submitted our CTA transportation law comment as an email attachment, our email included the following words. click to reveal

We have particular, serious concerns about the proposals regarding service dogs, such as the complete disempowerment of people with disabilities from training their own service dogs. We also have a couple of general concerns we want to highlight through this email, rather than in our attached comment.


First, please consider that when it comes to safeguarding human rights, the wise approach may not lie in simply “balancing” the needs of those who are supposed to have those rights with the desires of those concerned with maximizing profit. We do not believe your mandate is to halve the proverbial baby, but to create just regulations that duly respect the concerns in play. If you study our comment, you will see there are creative, practical alternatives that honor human rights while giving others’ concerns the esteem they also deserve.


Second, we are quite worried about the proposal in §30 to codify and replicate the recent disastrous situation that has developed among US air carriers. These carriers have lately been allowed to freewheelingly develop idiosyncratic documentation requirements for service dog users. Our attached comment elaborates on the research results pertaining to the burdens of any given documentation requirement. Beyond this, it has been quite a further burden in the US for service dog users to attempt to navigate a confusing web of unpredictable requirements the airlines have independently (and without sufficient justification) deemed “reasonable”. Our volunteers have been even busier trying to enable people with disabilities to travel when there may be hidden documentation costs and time burdens behind the cost of every ticket.


Thank you so much for giving this area the attention it deserves. We’re truly counting on you to take us forward—and certainly not to worsen the lives of our community members by burden-stacking their attempts to travel. Regardless of intent, aspects of the proposed regulations really would needlessly isolate and set back the lives of people with disabilities.

How to help…

Please express your support for our comment (or whatever you think of CTA’s proposals) by April 8th. You don’t have to be a Canadian to support fair laws in North America—bad laws elsewhere reinforce people thinking we should have them where you are. Here’s how to make a comment (follow 1–3 exactly since they’re from the formal instructions):

1. Email “Sonia Gangopadhyay” <>

2. Include “Canada Gazette, Part I, March 9, 2019” (can be subject of email or part of it)

3. Include this address (can be at top of email)

Sonia Gangopadhyay
Acting Director
Centre of Expertise for Accessible Transportation
Canadian Transportation Agency
15 Eddy Street
Gatineau, Quebec K1A 0N9

4. Tell CTA what you think. Here’s a sample message you can copy and paste or modify:

I support PSDP’s comment about service dogs in the proposed transportation regulations. Owner-trainers are not less deserving of human rights and airlines should not be free to require whatever documentation they think is okay. The rights of people with disabilities deserve higher priority.


Video: Service dog solidarity conference panel (February 12, 2019)


Video: Service dog group keeps fighting for civil rights (January 27, 2019)


Third AODA review

September 11–November 2, 2018: In the 2014 second review of the Accessibility for Ontarians with Disabilities Act (AODA), we told the reviewer what was needed to get the service dog regulations up to snuff. Nothing changed. The third review is underway with a different reviewer, so we are pushing for the same needed improvements.

How to help…

Please express your support for our comment (or whatever you think of it) by November 2nd. You don’t have to be an Ontarian to support fair laws in North America. Here’s the link to make a quick comment:

Help us encourage laws that make sense. Sample message:

I support PSDP’s suggestions about service dogs. Please clarify conditions under which a misbehaving service dog may and may not be excluded, define “service dog” without confusion about paperwork/gear in the definition, and specify that businesses can’t charge service dog users extra without damage to property.


Federal interagency “SESA” Workgroup feedback

August 1, 2018: In late July, a member of a federal interagency Disability Policy Group reached out to us about a July 31 meeting at the US Access Board. The meeting was a first go at gathering stakeholder feedback for the group’s new Service and Emotional Support Animal (SESA) Workgroup. The workgroup’s purpose is not necessarily to alter regulations or even regulatory guidance, but to consider other ways to provide beneficial products or services to federal agencies and the general public. Such products might include an informational website or posters, and services might include trainings.

In addition to rushing up to Washington, DC to take advantage of the meeting’s opportunities for collaboration, afterward we provided our stakeholder feedback to members of the workgroup. Our advice may help any policymaker thinking about tilling the disability rights landscape where service dogs are concerned; examining this advice would likewise be rewarding for our fellow advocates.


A small, brown and white short-haired dog with floppily perked ears looks directly at the camera with earnest, wide eyes. Only the eye area is in focus and the highlights seem to glow. The dog wears a green bandana and a red harness.

AKC takeover of “PAT”

July 28, 2018–present: The American Kennel Club (AKC) didn’t listen to us when we warned their program change would be bad for service dog handlers (and others). Click above to learn more and take a few seconds to sign the petition so AKC realizes what their responsibility is to the public.


Graphic with text. Picture: With a cloud-like border, a tan Italian Greyhound sits on gray shag carpet and alertly looks at the camera with flopped-over, but perked ears. A mostly green Psychiatric Service Dog Partners logo is on the chair to the dog's right. Text: Ready to FETCH NEW service dog FLIGHT LAWS?

Flight law ANPRM comment 

June 26, 2018–July 9, 2018: The United States Department of Transportation (DOT) is planning to update the service animal flight regulations under the Air Carrier Access Act (ACAA). The current step is an Advance Notice of Proposed Rulemaking (ANPRM). DOT asks a lot of questions in the ANPRM, so we gave a lot of answers in PSDP’s ANPRM submission.

How to help…

Please express your support for our comment (or whatever you think of it) by 11:59 p.m. ET on July 9th. This is one of the most important series of advocacy actions this decade, so get involved if you can! Here’s the link:

Sample starter message you could copy & paste:

I support regulations that come from good reasoning, value data over anecdotes, and respect human rights. PSDP’s comment is a great example.

It’s always best if you can personalize a message, but copying and pasting our starter message is way better than doing nothing.


Delta pit bull service animal ban

June 26, 2018: Delta announced a ban on pit bull-type dogs as service animals on its flights. The United States Department of Transportation says that’s not okay.


ACAA interim enforcement priorities comment

May 23, 2018–June 7, 2018: The United States Department of Transportation (DOT) is planning to update the service animal flight regulations. Before then, DOT is figuring out how to enforce the current regulations by putting out a Statement of Interim Enforcement Priorities for comment. It looks like DOT wants to allow more burdens on psychiatric service dog users without any evidence that this is needed or would be helpful.

How to help…

After we submitted our USAUSA Flight Access Survey Report to DOT to provide evidence of how the travel barriers hurt people with disabilities, we submitted our Enforcement Priorities Comment in the docket. Please express your support of our submission (or whatever you think of it) by Thursday, June 7th here:

Sample message you could copy & paste:

PSDP has the experience, data, and fair-minded approach to find practical solutions. Please listen to PSDP and don’t allow airlines to add more burdens to people with disabilities when they can’t justify the discrimination.

It’s always great if you can personalize a message, but copying and pasting is way better than doing nothing.


Graphic with text. Black and white picture of service dog teams looking at the text in the middle, USAUSA paw-button logo in bottom right. Text: Do you use a SERVICE ANIMAL or ESA? Don't just stand there—take the flight access survey! DOT needs to know how updates would impact you.

USAUSA Flight Access Survey

April 23rd, 2018–May 22, 2018: PSDP and our allies through the USAUSA coalition have been in contact with US Department of Transportation (DOT) officials about the human rights violations inherent in the current Air Carrier Access Act (ACAA) service animal regulations and even worse, the additions to these violations in 2018 through policy updates by airlines such as Delta, United, and Alaska. DOT expressed the need for data in order to update the regulations or guidance in a way we believe justice demands.

To meet this need, USAUSA is running a survey for everyone with a disability who uses a service animal of any kind or an emotional support animal (ESA). The survey covers a breadth of issues of interest to DOT and the service animal community, with an emphasis on understanding how the community may be impacted by recent developments DOT is letting play out.

How to help…

We need you to help the community by taking this flight access survey and/or by sharing the link. Tuesday, May 8th, 2018 is the closing date for the survey.

This survey is for you if you use an animal to assist with your disability and you may fly into, out of, or within the United States. This includes service animal users (including guide dog users, psychiatric service dog users, etc.) and emotional support animal (ESA) users.

Update, May 22, 2018: USAUSA has now published its 2018 Flight Access Survey Report in PDF and submitted it to DOT under two relevant open dockets. Our comment in the first docket and our comment in the second docket each contain both a PDF version and a docx version of our report to increase accessibility for screenreaders.

These dockets are accepting comments for approximately the next 15 and 45 days, respectively. They contain DOT’s Interim Statement of Enforcement Priorities Regarding Service Animals and Traveling by Air with Service Animals Advance Notice of Proposed Rulemaking (ANPRM).

Our advocacy will continue with comments targeted to DOT’s documents, taking into consideration the survey results.


Video: Airline disability discrimination: Is this legal? (February 27, 2018)


Delta Air Lines’ Planned Service Animal Policies

January 19, 2018–present: PSDP issued a press release on Delta Air Lines’ planned service animal policies, which need to better include human rights concerns in the balance with safety concerns.

How to help…

We welcome and encourage individuals to read our press release and write in to Delta. Our USAUSA coalition is soliciting organizational support for the sentiments expressed by PSDP in its press release. Visit the press release page for more information on this.

Update, February 1, 2018: United Airlines announced a plan to change United’s current policy to increase the restrictions on emotional support animal  (ESA) users. Unfortunately, it turns out they meant to include psychiatric service animal users, too. Please take a minute to write a brief note to United to let them know what you think.

Update, February 22, 2018: Delta updated its planned policies to remain legal. This update does not display progress, but instead further entrenches stigma. Read our new press release on this, which also includes the article by Brad Morris titled, “Flying with a disability: More barriers for the marginalized?” Tell Delta if you’re as upset about this ordeal as we are.

Update, February 28, 2018: In “Potential PR nightmare: how airlines choose to discriminate“, our Director of Government Relations explains how in 2018 airlines are still choosing to violate civil rights by systematically discriminating against people with mental health disabilities. Airlines risk a PR nightmare with this choice.


What a guide dog user has learned about other service dogs

February 1, 2018: With the help of Jenine Stanley, a longtime guide dog user and service dog advocate, PSDP aims to dissolve prejudice and build bridges within the service dog community. PSDP’s Brad Morris interviews Jenine in the video embedded just below.

How to help…

Share this video and learn its lessons. We’re convinced most people in the community just need to leave their echo chambers to have a better understanding and appreciation of their service dog community peers. Old, divisive narratives may serve someone’s interests, but it’s usually not the people with disabilities’. Of course, the same narratives exist outside the community, so share this interview far and wide and be willing to politely educate if you can!


Canada National Service Dog Standard

June, 2017–July 14, 2017: North American rules affect all of us. PSDP & USAUSA strive to protect Canadians and prospective visitors from invasive government overreach in the form of a detailed national standard. This standard would violate individuals’ disability rights and harm programs and trainers.

How to help…

Follow the linked title above to see details about the situation and to read our response. We are soliciting organization sign-ons through June 21st, and then we will need the supportive comments of individuals to make our voices heard. Let’s stand up for each other!

Update, June 22nd, 2017: Some groups needed more time to approve a sign-on, so we’ve extended the group sign-on deadline to Friday, June 23rd.

Update, June 26th–July 14th, 2017: With the sign-on support of 14 other organizations, we submitted our comment. Now is the time for individuals to help! To do your part, you can use the comment form linked just below to simply refer to USAUSA’s comment and let them know you support it. It can take less than a minute, even if you personalize your message (recommended). Whether you’re a Canadian, a prospective tourist, or simply a world citizen concerned with disability rights, they need to hear your voice!

Update, March 27th, 2018: Success! At least for now, the Canadian General Standards Board (CGSB) has dropped its standard development process.


Canadian Accessibility Legislation

July 2016–February 28th, 2017: Currently, Canadian access laws are quite a patchwork on a lot of issues—legal rights vary from province to province. Canada is gathering input to inform prospective nationwide accessibility laws of limited scope.

How to help…

There were two ways to help before the February 28th, 2017 deadline. (1) Email the Office for Disability Issues. Let them know your concerns, and feel free to let them know you support PSDP’s letter. (2) Take the survey. It is not specific to service dogs and it’s lengthy, but you might learn something and help shape the accessibility landscape in Canada. Our Director of Government Relations’ personal survey responses are available through Google, which may help (these answers are not made on PSDP’s behalf).


U.S. Supreme Court Amicus Brief

August 29th, 2016: PSDP is doing its part to educate the highest court in the land about service dogs in Fry v. Napoleon Community Schools. Other service dog groups have joined us in a “friend of the court” brief, submitted on our behalf by one of our advisors, attorney John Ensminger.

The school system in this case is doubly in the wrong. First, they think a service dog should be treated like a lesson plan they can expertly modify, rather than like a wheelchair they can’t. Second, they think it’s okay to give a free pass to guide dog users, but to put up barriers for any other type of service dog user. These things are not okay, and they are worth fighting against.

Our hope is that at least one Justice will positively reference our brief in a ruling for the Frys. This could make it so future case law developments would clarify that the term “guide dog” in legacy laws and policies should be interpreted simply as “service dog”. Success for our arguments would also mean that school systems will have a harder time putting up years-wasting administrative obstacles when a child reasonably needs the assistance of a service dog today.

How to help…

We sincerely appreciate your moral and financial support. This kind of effort takes a lot of both!

Update, November 4th, 2016: The case was argued on October 31st and we’re waiting for a ruling. The transcript is now available.

Update, February 23rd, 2017: The court vacated and remanded the case. What’s really important for us is that the justices provided clear criteria for future cases in the syllabus of their decision:

One clue to the gravamen of a complaint can come from asking a pair of hypothetical questions. First, could the plaintiff have brought essentially the same claim if the alleged conduct had occurred at a public facility that was not a school? Second, could an adult at the school have pressed essentially the same grievance? When the answer to those questions is yes, a complaint that does not expressly allege the denial of a FAPE [free appropriate public education] is also unlikely to be truly about that subject. But when the answer is no, then the complaint probably does concern a FAPE. 

If attorneys in future cases involving service dogs in schools are careful to avoid seeking relief under the Individuals with Disabilities Education Act (IDEA), gaining access with a service dog should be a more straightforward matter of access under the ADA and §504. This means those attempting to gain access should not have to wade through an administrivial swamp of IDEA remedies, which can be (and have been) used to stymie access for years for some individuals.

PSDP is proud to be a part of this historic Supreme Court decision. We are sincerely grateful to John Ensminger for putting together our amicus brief.


ACAA Rulemaking Comment

December 23rd, 2015–February 23, 2017: The Department of Transportation is deciding how best to update the airline access laws for people with disabilities. The Air Carrier Access Act/ACAA regulations currently discriminate against people with psychiatric disabilities in a blatant way. We’re looking to represent a fair-minded, well-reasoned approach in the coming rulemaking.

How to help…

Update, January 22nd, 2016: Thanks to community members who participated in saying we can represent your interest in equal rights among the service dog community. We’re in touch with the convenor, and we’ll have more opportunities in the future for your involvement! Details will be available through the page linked to from the underlined title above.

Update, January 30th, 2016: Our ACAA committee created a proposal to meet everyone’s needs. Now we need your input (by Feb. 4th), so check it out then share your thoughts!

Update, February 5th, 2016: We’re using our community’s excellent feedback and overwhelming support and working to get other stakeholder groups on board with our cooperative proposal. We’ll let you know when you can make another difference in the process!

Update, February 22nd, 2016: The convener issued his report, and he said the service animal issues are among the most promising for a Reg Neg.

Update, March 7th, 2016: We now have an article that explains the thinking and justifications that led to our proposal:

Design Challenges and Solutions for Service Animal Access under the ACAA: A Justificatory Guide for Regulators and Stakeholders

Update, March 21st, 2016: After meeting with several national disability advocacy groups in Washington, DC, we added an addendum to the article linked above (the latest version is available through that link). This addendum lays to rest concerns prospective supporters may have about our proposal. Thanks to all the groups that gave us valuable feedback!

Update, April 7th, 2016: The Reg Neg is happening, and we submitted a letter nominating our Director of Government Relations to represent service animal user advocates!

Update, April 28th, 2016: Our Director of Government Relations will be on the ACAA ACCESS Advisory Committee. Success!

Update, November 29th, 2016: The Reg Neg meetings are over, with no consensus report on service animals. However, there was a lot that many parties could agree on, so under the heading of “United Service Animal Users, Supporters, and Advocates” (USAUSA), Brad Morris and Jenine Stanley informed DOT of that support for detailed compromise positions. This public comment is expected to guide the rulemaking process, and community members are welcome to write in with support or wait for our NPRM comment.

Update, December 13th, 2016: Between December 7th and 10th, we held a survey at DOT’s request. DOT’s consultant, Econometrica, sought information regarding the burdens associated with the current regulations’ medical documentation requirement. The results are presented in our report to DOT, which is posted as a public comment in the Reg Neg docket.

Update, February 23rd, 2017: At the invitation of the Canadian Transportation Agency, we publicly submitted our documents for consideration in Canada’s prospective regulation update.


Service Dog Registry (ActiveDogs)

May 2nd, 2016–present: Service dog IDs and service dog registries harm our community. Our open letter to explains why, asking them to at least take down the recently installed registry.

How to help

We’re giving ActiveDogs time to respond to our open letter. We are hopeful for a positive reply, but if they need to hear from their prospective customers to understand the impact of our community’s dissatisfaction, we will update you here and ask for your help!

Update, May 6th, 2016: ActiveDogs has not been active in replying to us. Please click on the underlined headline above to see what you can do!


For older/inactive advocacy actions, see our advocacy archive.