Flight access survey

Survey now closed

We will provide the results when they are available.

Graphic with text. Black and white picture of service dog teams looking at the text in the middle, USAUSA paw-button logo in bottom right. Text: Do you use a SERVICE ANIMAL or ESA? Don't just stand there—take the flight access survey! DOT needs to know how updates would impact you.


What, how, & when: We need you to help the community by taking this flight access survey and/or by sharing it. Act now—Tuesday, May 8th, 2018 is the closing date for the survey.

WhoThis survey is for you if you use an animal to assist with your disability and you may fly into, out of, or within the United States. This includes service animal users (including guide dog users, psychiatric service dog users, etc.) and emotional support animal (ESA) users.

Why: The US Department of Transportation (DOT) requested information from our community to better understand the impacts of various air travel considerations. DOT will be able to use this data to shape regulation updates, issue guidance, and keep airline policies in check.

Background: Unlike the Americans with Disabilities Act (ADA), the Air Carrier Access Act (ACAA) is the disability rights law that covers US air travel for people with disabilities. DOT writes and enforces the regulations that implement the ACAA. In a 2016 survey through USAUSA (United Service Animal Users, Supporters, and Advocates), we asked people about the cost and time taken to get medical letters for themselves for flying, so we are not asking about that again here.

iPhone & iPad users: Use the direct survey link (immediately below) rather than the survey on this page if you’re running one of the latest operating systems (iOS 10 or 11). Otherwise your device will annoyingly jump to the bottom after you give an answer, skipping the rest of the dozen or so questions.